Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at designcostudio2@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at designcostudio2@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at designcostudio2@gmail.com.

Returns, exchanges, cancellation


Full refunds and exchanges are offered for regular-priced merchandise within 20 days if purchased from retail locations or within 20 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:


  • Items must not be washed or damaged.
  • All original tags must be attached.
  • You must present a valid receipt.


Sale and discount items are not eligible for returns or exchanges.


If you would like to cancel or make changes to your order, you can do so up to 3 hrs after you receive your order confirmation. Please get in touch with us directly at 1-801-682-9989, so we can make these changes immediately. If your order ships and changes have not been made, please return the item unused for a full refund.


We provide real-time tracking information on all of our orders. If your order arrives after the estimated due date, please wait for 48hrs before contacting us at hello@designcostudio2.com. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at hello@designcostudio2.com. We will send you a return label to ship the items back to us and send you a new order with brand-new products immediately. 


Should your order be identified as ost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience,