FAQ

Frequently Asked Questions

What is your turnaround time? We strive to fulfill and ship orders within 5-7 business days, sometimes sooner. Please remember that the turnaround time may vary during holidays or based on the production schedule.

What is your turnaround time?

What is your turnaround time? We strive to fulfill and ship orders within 5-7 business days, sometimes sooner. Please remember that the turnaround time may vary during holidays or based on the production schedule.

Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges.

If your order is not working, please email us at hello@designcostudio2.com, and we’ll do our best to fix it.

Note: We do not offer refunds for shipping delays. Once your package is with the carrier, we have no control over delivery times. If you have a deadline, email us before ordering so we can confirm availability.

Can I see proof before my item is shipped?

We do not send finished product proofs. However, we can send a digital design proof before production begins if requested.

How do I contact you?

Use the Contact Us form on our site or email us directly at hello@designcostudio2.com.

Custom Orders

Can you create custom items or designs?

Yes! We'd love to work with you. Send us your ideas. Depending on the complexity, a design fee may apply.

Can you engrave my logo?

Yes, we can. Please send your logo in black and white as a PNG or SVG file for best results.

Can you UV print my logo?

Absolutely. Please send your logo in high-resolution PNG or SVG format with a transparent background for UV printing if possible. Full-color designs are supported.