FAQ

Frequently Asked Questions

What is your turnaround time? We strive to fulfill and ship orders within 5-7 business days, sometimes sooner. Please remember that the turnaround time may vary during holidays or based on the production schedule.

What is your turnaround time?

What is your turnaround time? We strive to fulfill and ship orders within 5-7 business days, sometimes sooner. Please remember that the turnaround time may vary during holidays or based on the production schedule.

Do you accept returns or exchanges?

All sales are final. We do not accept returns or exchanges.

If your order is not working, please email us at hello@designcostudio2.com, and we’ll do our best to fix it.

Note: We do not offer refunds for shipping delays. Once your package is with the carrier, we have no control over delivery times. If you have a deadline, email us before ordering so we can confirm availability.

Can I see proof before my item is shipped?

We do not send finished product proofs. However, we can send a digital design proof before production begins if requested.

How do I contact you?

Use the Contact Us form on our site or email us directly at hello@designcostudio2.com.

Custom Orders

Can you create custom items or designs?

Yes! We'd love to work with you. Send us your ideas. Depending on the complexity, a design fee may apply.

Can you engrave my logo?

Yes, we can. Please send your logo in black and white as a PNG or SVG file for best results.

Can you UV print my logo?

Absolutely. Please send your logo in high-resolution PNG or SVG format with a transparent background for UV printing if possible. Full-color designs are supported.

Ronda was so great to work with! She collaborated with me on the design of some wooden magnets for a friend. The friend LOVED them! Her prices were fair and her results were just what I wanted. She's great to communicate with. Can't wait for my next item from her shop!

— Marla Jo Porter

I have ordered many times with Ronda, and find the service to be excellent. The products have been good as well, and I will continue to do business with Ronda.

— Sugie Nielsen

I got custom t-shirts made for a family trip, and Ronda was able to make sure everything was perfect, even the baby's!! I really appreciated how she was able to take my daughter's artwork and bring the design idea to life.

— LaTonya Jackson

RFisher Designs created beautiful signage for my reception. Everything was perfectly made. I was completely obsessed with how flawless her creations were. The pieces she provided were my favorite decorations at my reception. I'm beyond impressed with the elegance of her work. Everything was absolutely perfect, and I couldn't be happier!— Kate Ruybal-McKenna

I love getting custom hoodies and sweatshirts from this company. She always captures the mood I'm looking for with her design skills, and they are always so comfortable! Thanks again.

LaTonya Jackson